Privacy Policy
The following policy outlines how Heliconia & Co. will handle the personal information that you disclose to us either via phone, online purchase or sales enquiry.
Our Business Partners
We may share some of your personal information with other business partners for purposes including but not limited to marketing, data analysis and reporting, as well as providing you with customer support services.
Federal or State Police Authorities
We may disclose your personal information to the relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, Heliconia & Co., or the general public.
Overseas Disclosures
From time to time, we may share your personal information with our team members, service providers, business partners, or marketing providers located overseas in Australia or overseas.
How You Can Control Your Personal Information
You are entitled to gain access to and/or correct the personal information that Heliconia & Co. holds about you. You may access, amend, correct, or update this personal information at any time by contacting us. If you would like to access and/or correct any of the personal information we hold about you and cannot do so in your account, please send us an email via our Help Centre. If we are able to, we will action your request within a reasonable time frame (usually within 30 days) following receipt of your request.
We may decline an access or correction request in circumstances prescribed by the Privacy Act. If complying with your request for access requires considerable time and expense on our part, we may charge you a reasonable fee for providing you with information.
If we do refuse your access or correction request, we will provide you with written reasons for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction (if you ask us to do so).
If you would like to unsubscribe from receiving any of our commercial electronic messages, which we may send to you by email and/or SMS, please visit the 'my account' section. Your request to unsubscribe will be actioned promptly.
Heliconia & Co. is bound by the Australian Privacy Principles. Please visit https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles/ for more information.
How You Can Make a Privacy Complaint
You may send us an email at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
If you have a complaint, we ask that you email or call us as soon as possible. In most cases, we will investigate and respond to a complaint within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
Security Information
When you browse our site and most importantly when you enter information (for example: your name, email address, credit card numbers) into a form on our site, we secure that information using current industry-standard encryption protocols and the use of a PCI-compliant payment provider over a secured network.
Changes to our Privacy Policy
We reserve the right to amend this Privacy Policy from time to time. If the amendments are material, we will provide you with reasonable notice of the amendments before the amendments take effect, for example, by sending you an email or publishing the changes on our website. Your continued use of our website or our services following the effective date of amendment of this Privacy Policy will signify your acceptance of the amended Privacy Policy.
Contact Us
If you would like to request access or correct your personal information or make a privacy complaint, please send us an email to hello@heliconiaandco.com.au