Website Terms

Purchasing a product from Heliconia & Co. assumes your understanding and agreement to the following terms:

Delivery Address Errors

Incorrect delivery addresses resulting in a failed delivery, will result in a failed delivery charge in addition to a re-delivery charge. Re-delivery may take up to 5-10 days.

Authority to Leave Safe

The majority of our deliveries will be labelled ‘Authority to Leave’. If you are not home at time of delivery, the delivery will be left at the premises. If there is no safe place to leave the delivery, you may be charged a re-delivery fee to re-deliver at a time when you are able to receive the product.

Courier Delays

Heliconia & Co. use a supplier fulfillment model. Our suppliers will engage a third party courier service to deliver your product. Once the delivery leaves our supplier warehouse it is then in the hands of the courier company We do our very best to ensure your product arrives on time, however, there will always be circumstances that are out of our control which could affect delivery within these time-frames. In these instances, we will ensure we let you know as soon as we are made aware of the delay, and we will always aim to resolve the issue as quickly as humanly possible.

GST (Goods & Services Tax)

Our products and services attract a Goods and Services Tax (GST) of 10%. 

Representation

All measurements and capacities are approximate and can vary due to manufacturing changes. Manufacturing changes can result in variations to photography. The depiction of colours is as accurate as web reproduction will allow. By using this website, you agree to the published terms, conditions and disclaimers. By purchasing an item advertised on this website you agree to be bound by these Terms and Conditions. We may choose to amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

We aim to ensure that all the products on our website are accurately described. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time.

In some cases, the products we offer for sale are handmade or made from natural or organic materials and there may be small variations between the product image(s) and the product you receive. Where this is applicable, it will be stated on the individual product listing on our website. We aim to ensure that all colours are displayed accurately on our website, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.

We reserve the right to remove any products from our website at any time and/or remove or edit any materials or content on our website. Any such changes will apply from the time they are published on our website, but will not impact any orders that have already been placed.

We may use various technologies, including generative artificial intelligence, to help us improve the content on our website and to provide certain features to our customers. It is important to note that while we strive to ensure the quality of the generated content and responses, we cannot guarantee their absolute accuracy or reliability.

We are constantly optimising our website. We conduct experiments and personalise the shopping experience which means one customer may have a different experience from another.

Trademarks, Copyrights & IP Infringements

All material on this site is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Heliconia & Co. Material on heliconiaandco.com.au is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Heliconia & Co. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Heliconia & Co. copyrights, trademarks and other proprietary rights, and is prohibited.

Fraud

Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. Heliconia & Co. does not guarantee that it will be able to prevent any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.